OUR COMMITMENT TO YOUR PRIVACY
Kaecyn Behavioral Health Services (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our practice.
This policy applies to all visitors, potential clients, and established clients of Kaecyn Behavioral Health Services.
1. INFORMATION WE COLLECT
A. Personal Information You Provide:
- Contact information (name, email, phone number)
- Appointment scheduling details
- Insurance information
- Emergency contact information
- Reason for seeking services
B. Protected Health Information (PHI):
- Mental health history and treatment records
- Clinical notes and diagnoses
- Medication information
- Telehealth session details
- Payment and billing information
C. Automatically Collected Information:
- IP address and device information
- Browser type and operating system
- Website usage patterns and analytics
- Cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
For Treatment Purposes:
- Providing clinical services and care coordination
- Maintaining medical records
- Communicating about your treatment
For Business Operations:
- Appointment scheduling and reminders
- Billing and payment processing
- Practice management and improvement
- Legal and regulatory compliance
For Website Functionality:
- Improving user experience
- Analyzing website performance
- Ensuring technical functionality
We never sell, rent, or trade your personal information to third parties.
3. TELEHEALTH PRIVACY & SECURITY
When using our telehealth services:
- Sessions are conducted through HIPAA-compliant platforms
- You must be physically located in a state where your provider is licensed
- We implement encryption and security measures
- Sessions are not recorded without explicit consent
- Despite our security measures, electronic communication carries inherent privacy risks
4. COOKIES & TRACKING TECHNOLOGIES
Our website uses:
- Essential cookies for functionality
- Analytics cookies to improve user experience
- Security cookies to protect your information
You can disable cookies through your browser settings, though some website features may not function properly.
5. WHEN WE SHARE INFORMATION
We only share your information in these specific situations:
With Your Written Consent:
- Coordination with other healthcare providers
- School or workplace accommodations
- Legal proceedings (with proper authorization)
For Treatment, Payment, or Healthcare Operations:
- Insurance companies for billing purposes
- Other healthcare providers involved in your care
- Business associates under HIPAA agreements
When Required by Law:
- Court orders or legal proceedings
- Mandatory reporting (abuse, harm to self/others)
- Public health requirements
6. HOW WE PROTECT YOUR INFORMATION
We implement comprehensive security measures including:
- HIPAA-compliant electronic health records
- Encrypted communication systems
- Secure data storage and backup
- Limited employee access to sensitive information
- Regular security assessments and training
While we take extensive precautions, no electronic system can guarantee absolute security.
7. YOUR PRIVACY RIGHTS
You have the right to:
- Access your medical records
- Request corrections to inaccurate information
- Obtain an accounting of disclosures
- Request restrictions on certain uses/disclosures
- Receive confidential communications
- File a complaint if you believe your privacy rights have been violated
Requests must be submitted in writing to our contact information below.
8. CHILDREN’S PRIVACY
We provide services for children ages 10 and older. Parents or legal guardians must:
- Provide consent for treatment
- Submit contact and scheduling information
- Authorize disclosure of minor’s information
We do not knowingly collect information from children without proper consent.
9. THIRD-PARTY LINKS
Our website may contain links to external resources, articles, or tools. We are not responsible for:
- The privacy practices of third-party websites
- The content or accuracy of external sites
- The security of information you provide to other sites
Visiting external links is at your own discretion.
10. DATA RETENTION
We maintain records in accordance with:
- State medical record retention laws
- HIPAA requirements
- Professional licensing standards
- Business operation needs
Typically, records are maintained for 7 years after last treatment or until the minor reaches age 18 plus retention period.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be:
- Posted on our website
- Dated with the effective revision date
- Available upon request
Continued use of our services constitutes acceptance of the updated policy.
12. CONTACT INFORMATION
For questions about this Privacy Policy or your privacy rights:
Kaecyn Behavioral Health Services
📧 Email: ckelly@kaecynbhs.org
📞 Phone: [Your Phone Number]
📍 Address: [Your Business Address]
For formal complaints about privacy practices, you may also contact the Office for Civil Rights.
ACKNOWLEDGEMENT
By using our website or services, you acknowledge you have read, understood, and agree to this Privacy Policy.
This policy complies with HIPAA regulations and applicable state privacy laws.