Terms & Conditions

Kaecyn Behavioral Health Services

Welcome to Kaecyn Behavioral Health Services (“we,” “us,” “our”). By accessing or using our website, services, scheduling system, telehealth platform, or any related content, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please discontinue use of the website and all related services.

TERMS & CONDITIONS – KAECYN BEHAVIORAL HEALTH SERVICES

🚨 EMERGENCY NOTICE
This is not a crisis service. If you are experiencing a mental health emergency, call 988, dial 911, or go to your nearest emergency room immediately.

1. ACCEPTANCE OF TERMS
By accessing or using our website, services, scheduling system, telehealth platform, or any related content, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, discontinue use immediately.

2. ELIGIBILITY REQUIREMENTS
To use our services, you must be:

At least 18 years old, OR
A parent/legal guardian requesting services for someone under 18
By using our services, you affirm that you meet these requirements and provide accurate information.

3. NO CRISIS SERVICES
We do not provide emergency or crisis services. We cannot provide immediate assistance for emergencies.

4. NO PROVIDER-PATIENT RELATIONSHIP THROUGH WEBSITE USE
Using this website, sending messages, or submitting forms does not establish a therapeutic relationship. A provider-patient relationship only begins after:

Formal acceptance as a client
Completed intake process
Signed documentation and consent forms
Services officially begin

5. ACCURACY OF INFORMATION
We make reasonable efforts to provide accurate information, but we cannot guarantee completeness or reliability. Content may change at any time.

6. SCHEDULING AND APPOINTMENTS
Using scheduling tools doesn’t guarantee an appointment until confirmation is received. You agree to:

Arrive on time (virtual)
Provide accurate information
Follow cancellation policies
Use telehealth platforms responsibly

7. TELEHEALTH SERVICES
By using telehealth, you acknowledge:

You must be in a state where the provider is licensed
You’re responsible for a stable internet connection
You understand electronic communication privacy limitations

8. PRIVACY & CONFIDENTIALITY
We comply with HIPAA and state regulations. See our separate Privacy Policy for details on information collection, use, and protection.

9. COOKIES & TRACKING TECHNOLOGIES
The website may use cookies to improve the user experience. You may disable cookies through browser settings.

10. INTELLECTUAL PROPERTY
All website content (logos, graphics, text, branding) is Kaecyn Behavioral Health Services property and protected by copyright laws.

11. PROHIBITED USES
You agree not to engage in fraudulent behavior, disrupt site functionality, upload malicious code, or use for unauthorized commercial purposes.

12. THIRD-PARTY LINKS
We’re not responsible for third-party content, privacy practices, or accuracy of information on linked sites.

13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we’re not liable for damages, losses, delays, or technical issues related to website use.

14. PAYMENT TERMS & FINANCIAL RESPONSIBILITY

All services must be paid at the time of booking
3.5% credit card processing fee applies to all card transactions
Membership plans require 6-month minimum commitment
No refunds for completed services, membership fees, or early cancellation
Late payments will result in service interruption and additional fees
All prices are subject to applicable state and local taxes
Patient is responsible for all fees, regardless of insurance reimbursement

15. WELLNESS MEMBERSHIP TERMS

6-month minimum commitment required
Membership fees are automatically billed according to the selected payment schedule
No pausing, freezing, or pro-rating of membership fees
No refunds for unused services or early cancellation
Cancellation requires a 30-day written notice after completion of the 6-month term
Plan changes are only permitted at renewal periods
Insurance is not accepted for membership plans
Cash pay only for all membership services

16. CANCELLATION & NO-SHOW POLICY

No-show fee: Full appointment cost ($200 initial, $100 follow-up, $130 extended)
Late cancellation (<24 hours): $75 fee
Three missed appointments may result in discharge from practice
We reserve appointment time specifically for you

17. FORMS & DOCUMENTATION POLICY

Forms/Letters: $150 each (unless specified in membership)
Established patients only (minimum 3+ completed visits required)
7-10 business day processing time
The clinician has sole discretion to approve/deny requests
No forms provided for Long-Term Disability certification
No forms for non-established patients
Forms requiring extensive evaluation (>10 minutes) are billed at standard rates

18. TREATMENT & DISCHARGE POLICIES

Treatment non-compliance may result in discharge
Provider may terminate the relationship with a 30-day notice for appropriate clinical reasons
Required periodic assessments and follow-ups as clinically indicated
Controlled substance policies and requirements as per state regulations

19. INFORMED CONSENT FOR TREATMENT

Risks and benefits of treatment will be discussed during intake
Alternative treatments available will be presented
You have the right to refuse treatment
You have the right to seek a second opinion

20. COMMUNICATION POLICIES

Email response within 48 business hours
Secure messaging preferred for clinical communications
After-hours coverage limitations apply
Emergency communication protocols are outlined in the intake documents

21. MEDICAL RECORDS

Copy fees for medical records may apply per state regulations
Records requests processed within 30 days as required by law
An electronic health record system maintains confidentiality standards

22. CHANGES TO TERMS
We may update these Terms & Conditions at any time. Changes take effect immediately once posted. Continued site use means acceptance of updated terms.

23. GOVERNING LAW
These Terms are governed by Florida law without regard to conflict-of-law principles.

24. CONTACT INFORMATION
Kaecyn Behavioral Health Services
Email: ckelly@kaecynbhs.org
Phone: [Insert Phone Number]

ACKNOWLEDGEMENT
By using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions in their entirety.

This document constitutes the entire agreement between you and Kaecyn Behavioral Health Services regarding website and service use.